Refund policy

Right of withdrawal

6.1 General information on withdrawal. Withdrawal from a concluded contract shall terminate the contract from the outset and the parties shall be obliged to return to each other everything they have provided on the basis of the cancelled contract. Withdrawal from the contract shall also terminate the contract of gift dependent on it. The right of withdrawal may be exercised subject to the conditions set out in the terms and conditions or where provided for by law.

6.2 Our right of withdrawal. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until you take over the goods from us, for the following reasons:

6.2.1. exhaustion of the stock of the ordered goods,

6.2.2. failure to take delivery of the goods,

6.2.3. misuse of our online ordering system,

6.2.4. providing incorrect information when ordering goods,

6.2.5. ordering goods at a price significantly lower than the normal price, if the goods were offered at this price due to a mistake or error of our online shop,

6.2.6. other reasons of special consideration.

6.3 The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the date of

6.3.1. receipt of the goods, in the case of a purchase contract,

6.3.2. the receipt of the last delivery of the goods, in the case of a contract involving several types of goods or the delivery of several parts,

6.3.3. acceptance of the first delivery of the goods, in the case of a contract for the regular recurring delivery of goods,

6.3.4. the conclusion of the contract if it is a different contract.

6.4 Impossibility of withdrawal from the contract. You do not have the right to withdraw from contracts:

6.4.1. for the supply of goods that have been customised to your wishes or for you,

6.4.2. for the delivery of goods in closed packaging which have been removed from the packaging and cannot be returned for hygiene reasons,

6.4.3. the delivery of perishable goods or goods that have been irretrievably mixed with other goods after delivery,

6.4.4. for the provision of services if they have been performed with your prior consent before the expiry of the withdrawal period,

6.4.5. others, if provided for by law.

6.5 Method of withdrawal. If you have a right of withdrawal and wish to withdraw from the contract, you may do so by unilateral legal action delivered to us, preferably by

6.5.1. by completing the sample withdrawal form available in our online shop at http://mateomoda.proweb.cz/formulare and sending it to

6.5.1.1. by post to our registered office,

6.5.1.2. by email to our email address;

6.6 Retention of time limit. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us your withdrawal on the last day of the withdrawal period.

6.7 Return of goods after withdrawal. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, within 14 days of receiving the withdrawal, preferably by sending the goods to our registered office.

You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, preferably in their original packaging. You must also return to us any gifts and bonuses you have received under the cancelled contract.

6.8 Refund after cancellation. If you, as a consumer, withdraw from the contract, we will refund the money you have paid within 14 days of receipt of your withdrawal, but not before you have returned the goods to us or provided proof that the goods have been sent to us. We will only refund the delivery costs paid to you at the rate of the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling other than that necessary to familiarise ourselves with their nature, characteristics and functionality, the refund will be reduced by the amount by which the value of the goods has been reduced. We will return the funds to you in the same way we received them from you or in any other way we agree, provided that you do not incur additional costs.

Translated with www.DeepL.com/Translator (free version)